Voice data & transcripts in the EU
Conversation events, audio content, transcripts, and summaries are processed via voice services in the EU; product data is located in Germany.
Trust Center · AI voice
GDPR-compliant AI voice agents for your calls
Chatbyte automates inbound and outbound calls in a GDPR-compliant way — with product data in Germany, voice and transcription in the EU, and reviewable privacy documents.
Voice data in the EU
DPA under Art. 28 GDPR
AI disclosure & consent controllable
Roles, permissions & logging
What Chatbyte covers
Privacy in the AI voice agent — made concrete
No vague promises — the points buyers review before a voice rollout: voice data, telephony, AI disclosure, consent, encryption, and contracts.
Telephony infrastructure in the EU
Phone numbers and telephony run through Twilio in the EU. Product-related telephony data is processed in the EU; signaling depends on the connection path.
AI disclosure & consent to recording
AI use can be announced at the start of the call. Consent to recording and processing notices can be mapped cleanly.
Language understanding via Azure OpenAI in the EU
Understanding, answer logic, and embeddings run through Microsoft Azure OpenAI in the EU. Content is not shared to train third-party models.
Roles, permissions & tenant separation
Role-based access control, organization-scoped permissions, separate API keys, and logical separation of voice data on a need-to-know basis.
Deletion, retention & DPA
Recordings, transcripts, and summaries follow contract, configuration, deletion requests, and legal duties. The DPA documents purposes, TOMs, and subprocessors.
A reviewable voice agent in four steps
A good trust page does not just say an AI voice agent is GDPR-compliant. It shows what buyers can verify before the agent answers real calls.
Check data location
Voice data, transcripts, and product-related telephony data are processed in the EU, with language understanding via Azure OpenAI in the EU.
Read the DPA and TOMs
The DPA under Art. 28, TOMs under Art. 32, and the voice and telephony subprocessors are documented and ready to share.
Set up disclosure & consent
Configure AI disclosure at the start of the call, consent to recording, and access roles for your team.
Secure live operations
Retention and deletion of recordings, transcripts, and summaries stay documentable and auditable after launch.
Who is responsible for what?
GDPR compliance is a shared responsibility. A clear split of roles helps privacy and legal teams place the DPA quickly.
Your role: data controller
- Define the legal basis for processing your customers call data
- Obtain consent to recording and ensure AI disclosure at the start of the call
- Answer data-subject requests such as access, rectification, and deletion
- Configure disclosures, recording, automations, and retention periods
Role of Chatbyte: data processor
- Process voice data only on documented instructions under the DPA
- Provide and uphold TOMs under Art. 32 and the EU data location
- Maintain voice and telephony subprocessors and announce changes at least 30 days in advance
- Support deletion, export, and access requests on the technical side
Why companies trust Chatbyte for AI telephony
Buyers should not purchase a black box. Chatbyte combines a German company, EU processing, clear privacy documents, and a voice agent built for sensitive customer contact.
German company
Operated by Chatbyte GmbH in Hamburg, Germany (HRB 187972). This eases alignment with privacy, procurement, and management in DACH organizations.
Documented TOMs
Technical and organizational measures under Art. 32 GDPR: access protection, encrypted transport, secret management, monitoring, and separated environments.
No hidden black box
Voice, telephony, and AI providers are named as subprocessors — with location and purpose — so the call data flow stays traceable.
FAQ about GDPR-compliant AI voice agents
Yes. The AI voice agent is GDPR-compliant for business use. Your company remains responsible for legal basis, disclosures, and data-subject rights; as a processor, Chatbyte covers the processing with a DPA, EU data location, and TOMs.
Voice data, audio content, transcripts, and summaries are processed in the EU. Product data is located in Germany; the standard setup involves no transfer to third countries.
AI use can be announced at the start of the call. Consent to recording and processing notices should be configured by the responsible company based on the use case.
Voice processing runs through ElevenLabs in the EU, telephony through Twilio, and language understanding through Azure OpenAI in the EU. All are documented as subprocessors with location and purpose.
Role-based access, encrypted transport to the state of the art, encrypted storage of sensitive credentials, tenant separation, logging, and monitoring — documented in the TOMs.
Yes. The AI voice agent can answer inbound calls and handle outbound calls. Disclosures, consent, and retention should be reviewed for each use case.