Chat history & knowledge sources in Germany
Conversations, knowledge sources, and workspace configuration are processed in Germany. AI functions and documented object services run through EU providers.
Trust Center · Chatbots
GDPR-compliant chatbots for website, WhatsApp & messaging
Chatbyte automates website chat, WhatsApp, email, and RCS in a GDPR-compliant way — with product data in Germany, AI via Azure OpenAI in the EU, and reviewable privacy documents.
Chat data in Germany
DPA under Art. 28 GDPR
Privacy notice before the chat
Roles, permissions & logging
What Chatbyte covers
Privacy in the AI chatbot — made concrete
No vague promises — the points buyers review before a chatbot rollout: chat data, AI processing, consent, encryption, access, and contracts.
AI answers via Azure OpenAI in the EU
Text generation, embeddings, and vectorization run through Microsoft Azure OpenAI in the EU. Inputs and outputs are not shared to train third-party models.
Privacy notice & consent in the chat
A privacy notice can be shown before the chat. For WhatsApp and other messaging channels, opt-ins and notices can be mapped cleanly.
Encryption & webhook security
Encrypted transport to the state of the art, encrypted storage of sensitive credentials, and signature and verification mechanisms for messaging webhooks.
Roles, permissions & tenant separation
Role-based access control, organization-scoped permissions, separate API keys, and logical separation of chat data on a need-to-know basis.
Deletion, retention & DPA
Chat history follows contract, configuration, deletion requests, and legal duties. The platform DPA documents purposes, TOMs, and subprocessors.
A reviewable chatbot in four steps
A good trust page does not just say a chatbot is GDPR-compliant. It shows what buyers can verify before the bot handles real conversations.
Check data location
Chat data is processed in Germany and AI answers run through Azure OpenAI in the EU — a clear basis for privacy and IT.
Read the DPA and TOMs
The DPA under Art. 28, TOMs under Art. 32, and the subprocessor list are documented and ready to share.
Set up consent & channels
Configure a privacy notice before the chat, opt-ins for WhatsApp and messaging, and access roles for your team.
Secure live operations
Deletion, retention, knowledge sources, and AI processing stay documentable and auditable after launch.
Who is responsible for what?
GDPR compliance is a shared responsibility. A clear split of roles helps privacy and legal teams place the DPA quickly.
Your role: data controller
- Define the legal basis for processing your visitors chat data
- Provide a privacy notice in the chat widget and opt-ins for WhatsApp & messaging
- Answer data-subject requests such as access, rectification, and deletion
- Configure knowledge sources, automations, and retention periods
Role of Chatbyte: data processor
- Process chat data only on documented instructions under the DPA
- Provide and uphold TOMs under Art. 32 and the EU data location
- Maintain subprocessors and announce changes at least 30 days in advance
- Support deletion, export, and access requests on the technical side
Why companies trust Chatbyte for chatbots
Buyers should not purchase a black box. Chatbyte combines a German company, EU processing, clear privacy documents, and a chatbot built for sensitive customer service.
German company
Operated by Chatbyte GmbH in Hamburg, Germany (HRB 187972). This eases alignment with privacy, procurement, and management in DACH organizations.
Documented TOMs
Technical and organizational measures under Art. 32 GDPR: access protection, encrypted transport, secret management, monitoring, and separated environments.
No hidden black box
AI and messaging providers are named as subprocessors — with location and purpose — so the chat data flow stays traceable.
FAQ about GDPR-compliant chatbots
Yes. The AI chatbot is GDPR-compliant for business use. Your company remains responsible for legal basis, notices, and data-subject rights; as a processor, Chatbyte covers the processing with a DPA, EU data location, and TOMs.
Chat data is processed in Germany. The standard setup involves no transfer to third countries.
Text generation, embeddings, and vectorization run through Microsoft Azure OpenAI in the EU. Inputs and outputs are processed in the EU and are not shared to train third-party models.
Yes. A privacy notice can be displayed before the chat starts. For WhatsApp and other messaging channels, opt-ins and notices should be reviewed per channel.
Role-based access, encrypted transport to the state of the art, encrypted storage of sensitive credentials, tenant separation, logging, and monitoring — documented in the TOMs.
Website chat, WhatsApp, email, and RCS in one platform. Notices, opt-ins, and data flows should be reviewed for each channel.